POLICIES

CANCELLATION POLICY

 

To secure your event date Lovely Cakes will decline other work. For that reason, $100.00 of your order payment is non-refundable.

For orders canceled with at least 7 days' notice: we will refund the paid amount minus $150. ($50 from the processing fee and $100 from your paid invoice)

If your order is canceled with less than 7 days' notice: we will not issue any refund and if your cake is not paid in full you are still liable to pay the balance due.

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DESIGN CHANGE POLICY

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Minor changes may be made up to 7 days in advance.

Major changes in any order require at least 15 days' advance notice.

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QUOTE POLICY

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Dates and cake price quotes are held from the date of the quote or consultation until 14 business days

thereafter. If we do not receive a 50% deposit within 14 days, your date and quote may become unavailable.

 

 

PAYMENT POLICY

For orders totaling $500 or less payment in full is required upon receiving the invoice. 

For orders over $500 you may pay a 50% deposit and the remaining balance must be paid at pick-up or 7 days before delivery.

Balance on wedding cakes must be paid 15 days before the wedding date.

Payments can be made by: Cash, Venmo, Check, or Debit/Credit Card.

Payment made by Debit/Credit Cards has a 3% surcharge to account for processing fees.

 

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STAND RENTAL POLICY

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Rented items should be returned to the studio within 14 days of the event date.

Your credit card will be charged the initial stand rental price for every additional

5-day return delay unless other arrangements are made.

A replacement fee of $200 will be charged if the rented stand is not returned.

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PICK UP POLICY

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If you elect to pick up and set up your cake, you assume all

liability for the integrity of the cake once it leaves our possession.

 

 

SET UP POLICY

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Lovely Cakes is not responsible for any damage to the cake

after setup is complete and we have left the premises.