Dates and cake price quotes are held from the date of the quote or consultation until 14 business days
thereafter. If we do not receive a 50% deposit within 14 days, your date and quote may become unavailable.
We require a 50% non-refundable deposit upon ordering to reserve your date and time.
The balance payment is due at or prior to pick up or delivery.
If you will not be at the delivery location at the time scheduled for
delivery, your payment must be made ahead of time.
Payments may be made by check, cash or debit card.
If you cancel your order with at least 7 business days’ notice of your
event and you will not be required to pay the balance of the order.
If your order is cancelled with less than 7 business days’ notice,
you are still responsible to pay the balance due.
The 50% deposit required to place your order in non-refundable.
DESIGN CHANGE POLICY
Minor changes may be made up to 5 days in advance.
Major changes in any order require at least 15 days advance notice.
STAND RENTAL POLICY
A credit card is required to rent stands, trays, cups or ramekins.
Rented items should be returned to the studio within 14 days of the event date.
Your credit card will be charged the initial stand rental price for every additional
5-day return delay unless other arrangements are made.
Missing or damaged cups and ramekins will be charged $2 each for replacement.
Missing or damaged trays or stands will charged $30 each for replacement.
PICK UP POLICY
If you elect to pick up and set up you cake, you assume all
liability for the integrity of the cake once it leaves our possession.
SET UP POLICY
Lovely Cakes is not responsible for any damage to the cake
after setup is complete and we have left the premises.